Because we visit many homes and interact with homeowners who in many cases can be elderly, or immune-compromised, we are taking precautions to protect our valued customers and their families.

 

Our small business is using CDC guidelines to continue to assist our customers during this Global Pandemic and National Epidemic. In addition to those, we are providing our customers with contact less service. At this time we are also screening all possible work to asses risk to both our solar professionals and the many homeowners that depend on us to keep them safe from harm as much as it is in our control to do so.

• First step - A phone or zoom meeting will be scheduled with the homeowner to discuss the job and expectations before the home visit.

 

• Next Step - For installations, a pre-site visit may be scheduled before we begin work so that we can provide you with an accurate proposal if it is necessary to do so; Otherwise, we will base our proposal on the information you give us during our pre-site call or zoom meeting. Job costs may fluctuate based on the accuracy of the description.

 

• Next Step - Contact-less home visit following phone or zoom meeting.

 

• Next Step - If we performed a service call a basic service charge plus any additional time and materials will be due at the end of the visit. We will email you your invoice and so you can easily pay online with a check. Payment will be due upon receipt.

 

• Next Step - For Solar Installations a 50% deposit will be expected before we begin work. We will email you your Invoice so you can easily pay online with a check. Payment will be due upon receipt.  The following next payment steps will be detailed in your contract.

 

• Next Step - Follow up calls or zoom meetings will be continued as needed to discuss home visit repairs or installation work.

 

• Please refrain from approaching or speaking with our service/installation professional at the job site, if communication is needed please call us directly to discuss.

 

• Please do not schedule pool maintenance, landscapers, or other home repair or construction workers on the job site while we are on-site without alerting us of their possible presence.

To protect our customers and ourselves we are also following CDC guidelines detailed below:

 

Wash your hands often

 

• Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
• If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
• Avoid touching your eyes, nose, and mouth with unwashed hands.

 

Avoid close contact

 

• Avoid close contact with people who are sick, even inside your home. If possible, maintain 6 feet between the person who is sick and other household members.
• Put distance between yourself and other people outside of your home.
• Remember that some people without symptoms may be able to spread virus.
• Stay at least 6 feet (about 2 arms’ length) from other people.
• Do not gather in groups.
• Stay out of crowded places and avoid mass gatherings.
• Keeping distance from others is especially important for people who are at higher risk of getting very sick.

 

Cover your mouth and nose with a cloth face cover when around others

 

• You could spread COVID-19 to others even if you do not feel sick.
• Everyone should wear a cloth face cover when they have to go out in public, for example to the grocery store or to pick up other necessities.
• Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
• The cloth face cover is meant to protect other people in case you are infected.
• Do NOT use a facemask meant for a healthcare worker.
• Continue to keep about 6 feet between yourself and others. The cloth face cover is not a substitute for social distancing.

 

Cover coughs and sneezes

 

• If you are in a private setting and do not have on your cloth face covering, remember to always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
• Throw used tissues in the trash.
• Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

 

Clean and disinfect

 

• Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, counter-tops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
• If surfaces are dirty, clean them. Use detergent or soap and water prior to disinfection.
• Then, use a household disinfectant. Most common EPA-registered household disinfectants will work.